Last updated: October 8, 2025
VIOZOR PRIVACY POLICY
Effective Date: October 8, 2025
Last Updated: October 8, 2025
This Privacy Policy applies to Viozor, an AI video generation application operated by Plot Twist LLC ("Plot Twist," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our application, website, and services (collectively, the "Services").
For individuals in the European Economic Area, United Kingdom, and Switzerland, additional provisions apply as set forth in Section 12 of this Privacy Policy.
IMPORTANT NOTICE: This Privacy Policy does not apply to content that we process on behalf of enterprise customers of our business offerings, such as our API services. Our use of that data is governed by separate customer agreements covering access to and use of those offerings.
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This section provides a summary of data collection practices for Apple App Store users. For complete details, please read the full Privacy Policy below.
WHAT DATA WE COLLECT:
HOW WE COLLECT DATA:
HOW WE USE DATA:
DATA LINKED TO YOU:
The following data is linked to your identity:
DATA USED FOR TRACKING:
We use data for tracking purposes including:
THIRD-PARTY DATA SHARING:
We share data with:
All third-party service providers are contractually required to protect your data and use it only for specified purposes.
THIRD-PARTY SDKs IN OUR APP:
Our app integrates the following third-party SDKs:
USER CONTROL AND CONSENT:
DATA RETENTION:
POLICY UPDATES:
CONTACT US:
Plot Twist LLC
Email: [email protected]
Address: 18034 Ventura Blvd #2060, Encino, CA 91316, United States
AGE REQUIREMENTS:
Viozor is not intended for children under 13. Users under 18 must have parental consent.
DATA SECURITY:
We use industry-standard security measures including secure authentication, access controls, firewalls, and regular security audits to protect your data.
INTERNATIONAL TRANSFERS:
Data is transferred to and processed in the United States and other countries where our service providers operate. We use Standard Contractual Clauses for transfers from the EU/UK/Switzerland.
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We collect several types of information from and about users of our Services, including:
When you create an account, use our Services, or communicate with us, we collect:
Account Information: When you register for an account, we collect your name, email address, username, password, date of birth (to verify you are at least 13 years of age), and payment information (processed through our third-party payment processors).
User Content and Video Generation Data: We collect all information you provide when using our AI video generation services, including:
Communication Information: When you contact us via email ([email protected]), social media, or other channels, we collect your name, contact information, and the contents of your communications.
Survey and Event Information: If you participate in surveys, contests, promotions, or events we conduct, we collect the information you provide.
Marketing Preferences: Your preferences regarding receiving marketing communications from us.
Payment Information: Billing details, payment card information (stored securely by our payment processors), transaction history, and subscription information.
When you access or use our Services, we automatically collect:
Technical Information and Log Data:
Usage Data:
Location Information: We collect general location information based on your IP address for security purposes, service optimization, and to comply with geographic restrictions. Some features may request more precise location data from your device with your permission.
Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, local storage, and similar technologies to operate our Services, remember your preferences, authenticate users, analyze usage patterns, and deliver targeted advertising. For detailed information about our use of cookies, please see Section 11 below.
Third-Party Services: If you connect your account with third-party services (such as Google, Apple, or social media platforms), we receive information from those services in accordance with their terms and your privacy settings.
OpenAI Sora 2 API: Our Services utilize OpenAI's Sora 2 API for video generation. When you use our video generation features, your prompts and content are transmitted to OpenAI's servers for processing. OpenAI's use of this data is governed by their API Terms of Service and Privacy Policy. We receive generated videos and related metadata from OpenAI.
Security Partners: We receive information from trusted security partners to detect and prevent fraud, abuse, account takeover, and other security threats.
Marketing Vendors: We receive information from marketing vendors and data brokers about potential customers, including contact information and demographic data, to support our business development and marketing efforts.
Publicly Available Information: We may collect publicly available information from the internet and other sources for research, service improvement, and marketing purposes.
Analytics Providers: We use third-party analytics services (such as Google Analytics, Mixpanel, or similar) that collect data about how users interact with our Services.
Other users may provide information about you, such as when they share videos with you, tag you in content, or include your information in their prompts or generated content.
We use the information we collect for the following purposes:
We may aggregate or de-identify your information so that it can no longer identify you personally. We use this data for analytics, research, service improvement, and other business purposes without restriction. We will maintain de-identified information in de-identified form and will not attempt to re-identify it, except as required by law.
We may disclose your information in the following circumstances:
We share your information with third-party service providers who perform services on our behalf, including:
These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.
When you use our video generation features, your prompts, uploaded content, and related data are transmitted to OpenAI's servers for processing through the Sora 2 API. OpenAI processes this data in accordance with their own Privacy Policy and API Terms of Service. We cannot control OpenAI's use of your data beyond the terms of our agreement with them. By using our Services, you acknowledge and consent to this data transmission and processing by OpenAI.
If Plot Twist LLC is involved in a merger, acquisition, asset sale, bankruptcy, reorganization, dissolution, or similar transaction, your information may be transferred, sold, or disclosed as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We may disclose your information to government authorities, law enforcement, courts, or other third parties when we believe in good faith that disclosure is necessary to:
We may share your information with our corporate affiliates, parent companies, and subsidiaries for purposes consistent with this Privacy Policy.
Depending on your privacy settings and how you use our Services:
We may share your information with third parties when you explicitly consent to such sharing, such as when you connect third-party applications or services to your account.
We share limited information (such as hashed email addresses, device identifiers, and conversion events) with advertising networks and marketing partners to deliver targeted advertisements, measure campaign effectiveness, track conversions, and build custom audiences. These partners include:
These advertising partners may combine information we provide with other data they have collected about you to deliver targeted advertising across their platforms and partner networks. Each partner operates under their own privacy policy.
We do not sell your personal information to data brokers or third parties for their independent marketing purposes without your consent.
By creating an account with Viozor, you consent to receive marketing emails from us, including:
You have the right to opt out of marketing communications at any time by:
Please note that even if you opt out of marketing communications, we will still send you transactional and account-related emails, such as:
Our marketing emails may include tracking pixels or similar technologies that allow us to track whether you opened the email, clicked on links, or took other actions. This helps us measure the effectiveness of our communications and improve our content.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal and regulatory requirements, and for legitimate business purposes.
Account Information: Retained for the duration of your account relationship with us and for up to 10 years after account closure or termination to comply with legal obligations, resolve disputes, enforce our agreements, prevent fraud, and maintain business records. Financial and tax records are retained for 10 years as required by applicable law.
User Content and Generated Videos: Retained according to your account settings and subscription plan. Active content is retained indefinitely while your account is active. After account deletion or termination, we may retain content for up to 10 years for legal compliance, dispute resolution, and business purposes. Backup copies may be retained for up to 1 year after deletion for disaster recovery purposes.
Communication Records: Retained for as long as necessary to provide customer support, respond to inquiries, and resolve issues. Typically retained for 10 years to maintain complete business records and comply with legal requirements.
Technical and Usage Data: Retained for up to 10 years for analytical purposes, service improvement, security investigations, and business intelligence. Aggregated or de-identified data may be retained indefinitely.
Marketing Data: Retained until you opt out of marketing communications or until we determine the information is no longer needed for marketing purposes, up to a maximum of 10 years from last interaction.
Legal and Compliance Data: Retained as long as required by applicable law or for the establishment, exercise, or defense of legal claims. This may include retention for 10 years or longer depending on applicable statutes of limitations and regulatory requirements.
Security and Fraud Prevention Data: Retained for up to 10 years for security monitoring, fraud detection and prevention, and to protect our Services and users from malicious activity.
We retain data for the maximum period permitted by applicable law to:
If you request deletion of your account and data (see Section 6 below), we will deactivate your account and mark your data for deletion. However, we may retain certain information as described above for legal, regulatory, security, and legitimate business purposes. Retained data will be securely stored and access will be limited to authorized personnel for approved purposes only.
Please note that we cannot delete data that has been shared with third parties (such as OpenAI, advertising partners, or analytics providers) or data that must be retained for legal compliance. You must contact those third parties directly to request deletion of data they hold.
Depending on your location, you may have the following rights regarding your personal information:
You can exercise these rights by:
We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request to protect your information from unauthorized access.
To protect your privacy and security, we will verify your identity before fulfilling data rights requests. We may request additional information such as:
You may designate an authorized agent to submit requests on your behalf. The agent must provide written authorization from you, and we may require you to verify your identity directly with us.
If we deny your request, you have the right to appeal our decision. To appeal, email us at [email protected] with "Privacy Rights Appeal" in the subject line.
IMPORTANT NOTICE ABOUT AI-GENERATED CONTENT: Our Services use AI technology (including OpenAI's Sora 2 API) to generate videos. AI-generated content may not always be accurate, appropriate, or reflect reality. You should not rely on AI-generated videos as factually accurate representations of real people, places, events, or information.
If AI-generated content created through our Services contains inaccurate personal information about you and you would like to request correction or removal, please contact us at [email protected]. We will consider your request based on applicable law and the technical capabilities of our systems and the AI models we use.
You are responsible for reviewing all AI-generated content before using, sharing, or publishing it. Plot Twist LLC is not responsible for the accuracy, appropriateness, or legality of AI-generated content.
Our Services are not intended for, and we do not knowingly collect personal information from, children under 13 years of age. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.
If you believe that a child under 13 has provided personal information to us, please contact us immediately at [email protected].
Users between 13 and 18 years of age must have permission from a parent or legal guardian to use our Services. If you are a parent or guardian and believe your child is using our Services without your permission, please contact us.
We implement reasonable and appropriate technical, administrative, and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
If you believe your account has been compromised, contact us immediately at [email protected].
IN THE EVENT OF A DATA BREACH: We will notify affected users and applicable regulators in accordance with applicable law. Notifications will be provided without unreasonable delay and will include information about the nature of the breach, the data affected, and steps you can take to protect yourself.
Plot Twist LLC is based in the United States. If you access our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States and other countries where our service providers operate.
The United States and other jurisdictions may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to the United States and other countries.
When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to the United States or other countries, we implement appropriate safeguards, such as:
We apply the protections described in this Privacy Policy to your personal information regardless of where it is processed.
Cookies: Small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our Services.
Web Beacons/Pixel Tags: Small graphic images embedded in web pages or emails that allow us to track page views, email opens, and user behavior.
Local Storage: Technology that allows us to store data locally on your device, similar to cookies but with greater storage capacity.
Session Storage: Temporary storage that is cleared when you close your browser.
Software Development Kits (SDKs): Code modules integrated into our mobile applications that provide functionality and collect usage data.
Essential/Functional: To operate our Services, authenticate users, remember your settings, and provide core functionality.
Analytics/Performance: To understand how users interact with our Services, identify issues, and improve performance.
Advertising/Marketing: To deliver targeted advertisements, measure ad effectiveness, and track conversions.
Social Media: To enable social sharing features and track interactions with social media platforms.
We allow third-party service providers to place cookies and use similar technologies on our Services for analytics, advertising, and other purposes. These third parties include:
These third parties may collect information about your online activities over time and across different websites.
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our Services may not function properly.
You can also opt out of interest-based advertising through:
For mobile devices, you can reset your advertising identifier or enable "Limit Ad Tracking" (iOS) or "Opt out of Ads Personalization" (Android) in your device settings.
Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our Services do not currently respond to Do Not Track signals.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Categories of Personal Information We Collect:
Sources of Personal Information: Directly from you, automatically from your use of our Services, from third-party sources (as described in Section 1).
Business/Commercial Purposes for Collecting: As described in Section 2.
Categories of Third Parties We Share With: As described in Section 3.
Your California Rights:
Sensitive Personal Information: We may collect account credentials, precise geolocation (with permission), and contents of communications. We use this information only for purposes permitted without notice or opt-out rights.
We Do Not Sell Personal Information: Plot Twist LLC does not sell personal information to third parties for monetary consideration.
We Do Not Share for Cross-Context Behavioral Advertising: While we may share information with advertising partners, we do not engage in "sharing" as defined under CCPA that requires an opt-out right.
Retention: See Section 5 for information about how long we retain personal information.
To Exercise Your Rights: Email [email protected] or write to us at Plot Twist LLC, 18034 Ventura Blvd #2060, Encino, CA 91316, United States.
Response Time: We will respond within 45 days of receipt (with the possibility of a 45-day extension if necessary).
Verification: We will verify your identity using information already in our possession or by requesting additional information.
Authorized Agent: You may use an authorized agent to submit requests by providing written authorization.
Nevada residents have the right to opt out of the sale of certain personal information to third parties who will license or sell that information to others. We do not currently sell personal information as defined under Nevada law. If you are a Nevada resident and would like to submit an opt-out request, email us at [email protected].
If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent laws:
Legal Bases for Processing:
Your GDPR Rights (in addition to those in Section 6):
International Transfers: We transfer personal data from the EEA/UK/Switzerland to the United States and other countries using Standard Contractual Clauses and other approved mechanisms.
Data Protection Officer: For privacy inquiries from EEA/UK/Switzerland, email [email protected].
Data Retention: We retain personal data only as long as necessary for the purposes described in this Privacy Policy or as required by law.
We comply with applicable data protection laws in all jurisdictions where we operate. If you have questions about your rights under local law, contact us at [email protected].
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Plot Twist LLC. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.
When you connect third-party services to your Viozor account or share content through third-party platforms, those third parties' privacy policies govern their use of your information.
In the event that Plot Twist LLC undergoes a business transition (such as a merger, acquisition, sale of assets, bankruptcy, or similar event), your personal information may be among the assets transferred. You acknowledge that such transfers may occur and that any acquirer of Plot Twist LLC or its assets may continue to use your personal information as set forth in this Privacy Policy.
We will provide notice (via email and/or prominent notice on our Services) of any such change in ownership or control of your personal information, and you will have the opportunity to delete your account before the transfer if you choose.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of our Services after changes are made constitutes your acceptance of the updated Privacy Policy.
For significant changes that materially affect your rights, we will provide at least 30 days' notice before the changes take effect.
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Plot Twist LLC
Email: [email protected]
Address: 18034 Ventura Blvd #2060, Encino, CA 91316, United States
For privacy-specific inquiries, you may also email [email protected] with "Privacy Inquiry" in the subject line.
We will respond to your inquiry within 30 days.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
If any provision of this Privacy Policy is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent.
This Privacy Policy, together with our Terms of Service and any other legal notices published by us on our Services, constitutes the entire agreement between you and Plot Twist LLC concerning our privacy practices and your use of our Services.
Our failure to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or any other provision.
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By using Viozor, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
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